This Refund Policy forms part of the Terms of Service. Cyprus Connect is a business-to-business service. If you are nonetheless a consumer, nothing in this policy affects the rights you have by law.
1. Monthly subscriptions (Vault, Hosting)
- Subscriptions are billed monthly in advance. You can cancel at any time; the Service stays active until the end of the period already paid, and no further charge is made.
- We do not refund part-months, except where we withdraw a Service or end your account without you being at fault, in which case we refund the unused part of the period.
- If you move to a smaller Vault plan, the new price applies from the next billing period.
- Hosting ordered through the external hosting portal at websitehostingportal.com is billed by that portal; its own refund terms apply to those orders.
2. Prepaid credit (AML & Sanctions, GDPR Compliance)
- Each search or check is charged when it runs. A check that fails for a technical reason, for example because a provider does not respond, is automatically refunded to your credit, and the refund appears in your credit history.
- A completed check is not refunded because of its result, for example because it found no matches or found issues.
- Unused credit does not expire while your account is open.
- When you close your account, you may ask within 90 days for unused credit to be repaid to the original payment method, less any bank or payment charges we incur. Promotional or free credit is not repaid.
3. Service problems
If a Service does not work as described and we cannot fix it within a reasonable time after you tell us, we will refund the affected charges or add an equivalent amount of credit, as you prefer.
4. Charges made in error
If you are charged twice or charged incorrectly, tell us within 60 days and we will correct it and refund the difference.
5. How to ask for a refund
Email info@cyprusconnect.net with your firm name, the charge and the reason. We acknowledge requests within 5 working days and, where a refund is due, pay it within 14 days of approving it.
Topify Consulting Ltd, registration no. HE 409159, VAT no. 10409159B, Alkyonis 1, 3087 Limassol, Cyprus. Contact: info@cyprusconnect.net. If a translation of this document differs from the English version, the English version applies.